Yes, at Nguyen Moc Decor we only sell original artworks from our established and emerging artists, all of the artworks are signed by the artists.

Since we sell the artwork, we issued a Certificate of Authenticity signed by the artist. Therefore, you can be assured that the artwork that gets is an original. We are guaranteed for the Certificate that we issue and we take a responsibility for that.

Yes, we do ship globally door to door with some professional shipping companies such as FedEx, TNT, and UPS

Shipping costs would depend on the weight or the measurement of the artworks (the artwork box) and the country of destination. Please be advised that not every artwork could be rolled up and put in the tube. In some cases, the surface of the artwork could be cracked if we roll it too hard. In many cases, we need to make a wooden box to ensure the artwork is well protected and you will receive it intact. In that case, we will inform you the amount of shipping case by case We always charge our clients at the net cost of the shipping price as the shipping company offers us. The package box or is offer free by the gallery. We also offer free frame.

You will expect to receive the artwork within the time as below: - 1 to 2 days to ASEAN countries - 2 to 4 days to other Asian countries - 5 days to a week to USA, Canada, Europe and the rest.

We work well and have a lot of to ship all over the world with FedEx Express, DHL, TNT or UPS.

In the unexpected event happened like that, you should call us immediately at our telephone number +84 4 37476001 or hotline number of Mr. Le Xuan Huong @ +84 913 342 887 or e-mail us at [email protected]. The option for damaged work is changed by an equal valued one or a full payment refund.

Since we ship with some professional shipping companies, they would compensate in case of artwork damage as their policies. Besides that, we also buy the insurance from International Insurance Company (VIA) and transportation insurance incurs 2% of the value of artworks and is charged separately. In case of loss or damage, the insurance company will reimburse the full amount to the customer. Contact us if you want to buy transport insurance for your artwork.

We accept all major credit cards such as Visa, MasterCard, and PayPal. If you would rather, we also accept bank transfers.

In some cases, you will be charged tax on the artworks you buy. It depends on your country origin. We will assist you well for this when you decide to buy artworks from us. Some country like the USA, you would not be charged Tax when you buy artworks.

We apply 7-day return policy makes your purchase at https://www.nguyenmocdecor.com completely risk-free. If you are not satisfied with your purchase, you can return it to us and get a full refund (we will fortify cost of one-way shipping).

In case of return of the product, the customer will bear to shipping charges. Returns must be suitably insured. As soon as we receipt the artwork, we will proceed to refund the amount of money.

If our product has not shipped yet, you can cancel your order by calling us directly at + 84913342887

When we ship the artwork, we will send you the invoice with the sign and code from the shipping company. You can use that code to check on the website of the shipping company to check where your item is.